Crown Equine Group, including Crown Equine Queensland (“we”, “us”, or “our”), is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and interact with our veterinary services.
We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal information that you voluntarily provide to us when you:
Enquire about our veterinary services or book an appointment.
Sign up for our newsletter or contact us via web forms.
Provide details regarding your horse’s health, ownership, and location for clinical records.
This information may include your name, email address, phone number, billing/shipping address, and payment information.
We use the information we collect to:
Provide professional equine veterinary services and ambulatory care.
Process transactions and deliver products purchased through our shop.
Maintain accurate clinical records for your horses.
Communicate with you regarding appointments, results, and after-hours care.
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.
We do not sell or rent your personal information to third parties. We may disclose your information to:
Service Providers: Third-party vendors who assist with website hosting, payment processing (e.g., Stripe/PayPal), and data analysis.
Professional Partners: Other veterinary specialists or laboratories (such as for bloodwork or pathology) when necessary for your horse’s treatment.
Legal Requirements: Where required by law or to protect the rights, property, or safety of Crown Equine, our clients, or others.
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website traffic and save your preferences for future visits. You can choose to disable cookies through your browser settings, though this may affect the functionality of some parts of the site.
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you.
Request the correction of inaccurate or out-of-date information.
Opt-out of receiving marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
Our website may contain links to third-party sites (such as the Hong Kong Jockey Club or industry partners). We are not responsible for the privacy practices or content of these external sites.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated “Last Updated” date.
If you have any questions or concerns regarding this Privacy Policy or our handling of your information, please click here to contact us.
